• How can I start using LunaPay?

    You need to fill in the application form and submit the required documents. Once your application has been approved, you can obtain your payment processing solution and integrate it into your operations.

  • How long will the application process take?

    You need to complete the application form and submit the required documents. Once your application has been approved by LunaPay and FPX, you can obtain your payment processing solution and integrate it into your website /or operations.

  • How do I know if my application has been approved?

    You will receive a confirmation via email from LunaPay once your application has been approved.

  • What is a merchant account?

    A merchant account is an account that enables payments to be processed either online or offline in a secure and cost effective manner. A merchant account can vary in type however in general it takes the form of a bank account that enables businesses to accept debit and credit card payments. 

  • What is online payment processing?

    Online payment processing is the processing of transactions made by credit or debit cards over the internet.

  • Do I need a website to accept online payment solutions?

    Yes. Companies and individuals wishing to accept online payment solutions such as credit/debit card payments and e-checks will require a website in order to facilitate the payment processing option for customers.

  • What are the products or services prohibited from LunaPay services?

    1. Direct Marketing - Travel-Related Arrangement Services

    2. Direct Marketing - Outbound Telemarketing Merchants

    3. Outbound telemarketers

    4. Direct Marketing - Continuity / Subscription Merchants

    5. Direct Marketing - Other Direct Marketers - not elsewhere classified

    6. Direct Marketing - Inbound Telemarketing Merchants

    7. Multi-level marketing businesses

    8. Rebate-based business and up-sell Unlicensed Multi-level marketing merchants

    9. Telemarketing

    10. Time sharing

    11. Gold bar

    12. Investment scheme

    13. Buyers’ Club / Membership clubs

    14. Key-entry Telecom Merchant providing single local and long-distance phone calls using a central access number in a non–face-to-face environment using key entry

    15. Telecommunication Services including but not limited to prepaid phone services and recurring phone services

    16. File sharing services

    17. Drugs, Drug Proprietors, and Druggists Sundries

    18. Drug Stores, Pharmacies

    19. Internet pharmacies / Internet pharmacy referral site

    20. Cigar Stores and Stands

    21. Tobacco / Cigar / Electronic Cigarette / Nicotine content products

    22. Video Entertainment Rental Stores

    23. Credit Counselling / Credit repair services

    24. Credit repair or debt settlement services, credit transactions or insurance activities

    25. Credit protection / Identity theft protection

    26. Associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card 

    27. Associated with the sale of traveller's checks or money orders

    28. Check cashing businesses

    29. Currency and forex

    30. Fireworks and hazardous materials

    31. Items encouraging illegal activity

    32. Involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent 

    Suspicious and irregular activities:

    • Criminals

    • Drug traffickers

    • Terrorists 

    • Arms dealers

    Any attempt of money laundering as a way to fund and expand illegal activities.

  • Can I sign up for LunaPay outside Malaysia?

    Yes you can, as long as you can provide required documents with your submission. 

  • Any charges and processing fee?

    For early adopters, there is no processing fee imposed for the time being. For charges, you may contact us for further information

  • Can I provide the required documents via online registration ?

    Yes you can, kindly upload the required documents to your pre registration account via LunaPay.com

  • What makes LunaPay different than other payment gateway products?

    LunaPay have direct-settlement features, e-wallet support and we also provide custom-made payment page, For example, use your own merchant logo while making payment through payment link